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Privacy Policy
Effective Date: January 1, 2026

Heirloom Roofing (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, contact us, or use our services.

Important Notice Regarding Text Messaging Data

Heirloom Roofing does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Property or physical address
  • Payment information when applicable
  • Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar tracking technologies

Customer Communication Information

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

We may use the information we collect to:

  • Provide and improve our roofing and related services
  • Process transactions and payments
  • Respond to quote requests, inquiries, and appointments
  • Send service updates, reminders, and requested communications
  • Improve website functionality and user experience
  • Maintain records of communication preferences and consent
  • Protect against fraud, unauthorized activity, and security risks

3. SMS Messaging and Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, project updates, and important notifications.

Opt-In and Consent

  • You will only receive text messages if you have explicitly opted in
  • We maintain timestamped records of opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out Instructions

  • You may opt out at any time by replying STOP
  • After opting out, you will receive a final confirmation message
  • No further SMS messages will be sent unless you opt in again

Help and Support

  • Reply HELP for assistance
  • You may also contact us directly using the contact information listed below

Message Frequency

  • Message frequency may vary depending on your interaction with us

Message and Data Rates

  • Message and data rates may apply

SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

  • Third-party vendors who help operate our business, such as payment processors, scheduling tools, CRM systems, and messaging providers
  • SMS providers solely for the purpose of delivering messages you have consented to receive
  • These providers are required to maintain confidentiality and protect your information

Legal Requirements

  • When required by law, court order, or legal process
  • When necessary to protect our rights, property, or safety

Business Transfers

  • In connection with a merger, acquisition, or sale of assets
  • In such cases, your information will remain protected under this Privacy Policy or a substantially similar policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers necessary to deliver text message services.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information, including:

  • Secure data storage
  • Restricted access controls
  • Encryption where appropriate
  • Routine software and security updates

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Understand website traffic and usage
  • Remember visitor preferences
  • Improve website performance and functionality

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

7. Your Rights and Choices

You may have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal information, where applicable
  • Opt out of marketing emails by clicking unsubscribe
  • Opt out of SMS messages by replying STOP
  • Withdraw consent for future communications at any time

To exercise any of these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Heirloom Roofing LLP
Phone: 918-325-0647
Website: https://heirloomroofing.net/

By using our website and services, you consent to this Privacy Policy.